|On a broad level, Tally.ERP 9 comprises of:
• The product itself
• A set of capabilities (enabled via the Internet) by a service called Tally.NET
This ‘two component’ architecture was chosen as this delivers an unparalleled model of a host of services as below:
(Tally.NET Services Annual Subscription is included in your Tally.ERP 9 for the first one year. Subsequently you are advised to subscribe to avail the following services at a nominal charge of 20% of the then prevailing product price)
Remote Access Services
Your business data stays with you locally, and is never stored on Tally.NET servers or on systems accessing that data via Remote Access.
Integrated Support Services – Support Centre
Integrated within Tally.ERP 9 and Shoper 9, this new feature enables the users to report and track their queries from within the product. You can directly target the query to your regular Tally Service Provider (or any other Tally Service Provider, if you are making your first query) and get responses quickly. These can even be reported and viewed remotely. You can then use the reference number to escalate the issue to Tally’s Customer Centre in case you need to.
Over time, this capability will be extended to cover your Chartered Accountant or other business associates & friends using Tally.ERP 9 to broaden the horizon of your support ecosystem.
You can also access all the conversations centrally. This will simplify the process of having a summary view of the kinds of issues people in your company raise – which will help you identify gaps of knowledge or other persistent system issues.
Self-service using Control Centre
The Control Centre enables users to centrally configure and administer Site/ User belonging to an account. Thus the Control Centre acts like an interface between the user and Tally.ERP 9 installed at different sites.
With the Control Centre you save time, travel and communication costs, manage Tally.ERP 9 installations efficiently and effectively because it enables you to:
Perform Central Configuration
Manage Company Profile
Maintain Activity History
Self-service using Knowledge Base
Tally has compiled a large selection of articles for users to understand the product and its applications. Users can access the Knowledge Base and search from available topics at their convenience.
Software Assurance Services
Get instant product updates and upgrades as and when they happen
Data Synchronisation Services
Now exchange data with ease between two or more Tally licenses (implemented at different locations)