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Services

We at Tally take immense pride in the ‘Power of Simplicity’®. This philosophy drives our product design – bringing you an unmatched ease of use.There may be occasions when you require some services to complement the knowledge and competency of the people in your organisation. Or you might just prefer to outsource IT maintenance completely.

Our vast network of highly competent Tally Services and Integrator personnel are within your immediate reach.

This is partial list of the services on offer:

• ERP Implementation Services

• Training Services on product usage

• Deployment Services across Locations

• Software Assurance Services – getting regular updates & upgrades

• Data Migration Services – from other products

• Business Advisory Services – from friendly CA

• Integration Services with other products and devices

• Extending the product functionality to suit specific needs

• Customising Syncronisation and data transformation

• Invoice & PO customisation – and other document modifications

• Building specific controls and constraints

• Annual Maintenance Contracts

• On site support – when you need someone to visit your office to fix something

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Onsite and Online Services

Onsite & Online Services:

Licensing Services 

License & Server Licence configuration,  Activation, Reactivation, License reconfiguration from location to another, sharing license & data with all clients

 Data Services: 

Data migration from old release of Tally to latest release

Implementation Services:

Implementation of Tally Default features like Accounts, Inventory, Manufacturing, JOB-IN & NOB-OUT, Statutory  &  Payroll Modules

On Site Training Services:

On site Training to capture complete business process & filing of Excise, VAT, CST, Service Tax, TDS, ESI, PF, Income TAX

Annual Maintenance Contract

A. M. C Packages List:

(A).  Basic AMC Package

This Package includes Licensing activation, reactivation, new releases updation*, data migration, onsite support, online(Remote Desktop) support, telephonic support.

(B). Economic AMC Package

This Package includes Licensing activation, reactivation, new releases updation*, data migration, onsite support, online(Remote Desktop) support, telephonic support. Implementation of Tally Default Features like Accounts, Inventory, Manufacturing, JOB-IN & JOB-OUT, Statutory , Payroll Modules & Synchronization set up between different locations with head office

(C). Advanced AMC Package

This Package includes Licensing activation, reactivation, new releases updation*, data migration, onsite support, online(Remote Desktop) support, telephonic support. Implementation of Tally Default Features like Accounts, Inventory, Manufacturing, JOB-IN & JOB-OUT, Statutory,  Payroll Modules & Synchronization set up between different locations with head office & Training for existing & new employees who joins in the AMC period with free add-on’s modules* (& also includes sales invoice customization & purchase invocie customization as per given formats*).

Tally.NET Services

On a broad level, Tally.ERP 9 comprises of:

• The product itself

• A set of capabilities (enabled via the Internet)   by a service called Tally.NET

This ‘two component’ architecture was chosen as this delivers an unparalleled model of a host of services as below:

(Tally.NET Services Annual Subscription is included in your Tally.ERP 9 for the first one year. Subsequently you are advised to subscribe to avail the following services at a nominal charge of 20% of the then prevailing product price)

Remote Access Services
Your business data stays with you locally, and is never stored on Tally.NET servers or on systems accessing that data via Remote Access. 

Integrated Support Services – Support Centre
Integrated within Tally.ERP 9 and Shoper 9, this new feature enables the users to report and track their queries from within the product. You can directly target the query to your regular Tally Service Provider (or any other Tally Service Provider, if you are making your first query) and get responses quickly. These can even be reported and viewed remotely. You can then use the reference number to escalate the issue to Tally’s Customer Centre in case you need to.

Over time, this capability will be extended to cover your Chartered Accountant or other business associates & friends using Tally.ERP 9 to broaden the horizon of your support ecosystem.

You can also access all the conversations centrally. This will simplify the process of having a summary view of the kinds of issues people in your company raise – which will help you identify gaps of knowledge or other persistent system issues.

Self-service using Control Centre
The Control Centre enables users to centrally configure and administer Site/ User belonging to an account. Thus the Control Centre acts like an interface between the user and Tally.ERP 9 installed at different sites.

With the Control Centre you save time, travel and communication costs, manage Tally.ERP 9 installations efficiently and effectively because it enables you to:

Manage Licenses
Perform Central Configuration
Manage Users
Manage Company Profile
Manage Accounts
Change Passwords
Maintain Activity History

Self-service using Knowledge Base

Tally has compiled a large selection of articles for users to understand the product and its applications. Users can access the Knowledge Base and search from available topics at their convenience.

Software Assurance Services
Get instant product updates and upgrades as and when they happen

Data Synchronisation Services
Now exchange data with ease between two or more Tally licenses (implemented at different locations)


Implementation Service

Implementation Services  take full advantage of this flexibility and adaptability to allow Customers to run their businesses while Tally.ERP 9 implementation is done. More importantly Customers can use the ERP and do transactions while the ERP implementation is going on simultaneously! No other ERP in the world will be able to give you this comfort of using the product while the implementation is underway! Thus the implementation can be performed on an iterative basis. It becomes important for a Customer to understand the flexibility & adaptability.

Incremental implementation methodology

Tally.ERP 9 recognises that in an ever changing world, process flexibility is required for businesses to stay agile. Tally.ERP 9 has a technology foundation which enables unconstrained flexibility in your solution. Tally.ERP 9 allows you to configure one or more ways to carry out the processes with appropriate controls. As a business organisation it is imperative to have rigid processes coexisting with flexible processes. While Tally.ERP 9 enables controlled processes to be enforced on the organisation it also allows process exceptions as the business demands.

Adaptability On the Fly – ERP Adapts To Your Business Needs!
One of the most amazing benefits Tally.ERP 9 offers your business is the ability to change business structures, on real time data, enabling your business environment to respond and adapt to changes.

Tally.ERP 9 seamlessly adapts to your business rather than expecting your business processes to adapt to the application flows. It allows you to concentrate on running your business and managing it your way.

In short, Tally.ERP 9 is designed to adapt to specific business processes and needs and not to be a ‘force-fit’. So, whether it is tripling production to meet unexpected demands, adding new players on your supply chain, or reorganizing finance for a R&D initiative, you can adapt to the new scenario on the fly!

Customization Services

Synchronization implementation